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On the left navigation panel, select Games, sound, and video problems.Under Pick a Help Topic, select Fixing a problem.To fix Audio Device problems with any of the above symptoms, you should first try the in-built sound troubleshooter. If this does not resolve the issue then you will need to look at manually or automatically updating Sound Drivers. – No wave device that can play files in the current format is installed – Your audio hardware cannot play files like the current file – The CD Audio device is in use by another application You get an error message when trying to play a sound (below are some examples of error messages):.your computer doesn’t behave normally (crashes, restarts or stops responding) when playing sound.sounds are interrupted or play abnormally.you can’t hear any sound from your computer.This post will help you if you are experiencing any of the following problems: How to Update Windows XP Audio / Sound Drivers